Shipping & Returns

Shipping

Packaged with love from the Canadian Rockies. Every snowboard comes with included delivery insurance to guarantee a smooth and safe shipping experience.

Canada

Orders are processed within 3 business days. Once orders are processed you can expect to receive them within 3-9 business days.

USA & International

Orders are processed within 3 business days. Once orders are processed you can expect to receive them within 3-9 business days. Your order will be subject to applicable customs, tariffs, duties and any required taxes.

 Focus Snowboards cannot be held responsible for any unforeseen delays by causes outside of our control.

If you do not see options to ship to your location, please contact us so we can arrange a custom order for you.

Returns

Right of Revocation
If you don’t like a product that you bought, you can revoke the order within 21 days from the date of delivery with a clear statement. You don’t need a reason or binding form to do so. You can do this by verbal consent or in written form, via email to info@focussnowboards.com

Return Costs
You will have to cover the full costs of the return. We recommend that you inform yourself about the delivery costs at the post office versus different delivery services, so you can find the most affordable and convenient delivery service for your return. Any relevant duties or tax must be pre-paid in advance, or they will be deducted from your refund. All products must still be in the original packaging including the label and cannot be damaged.

Return Address:

200 Moraine Road
Canmore, AB
T1W 1J7
Canada

When returning packages we recommend that you use tracked delivery, as we assume no responsibility for lost or delayed returns. We will only assume the responsibility of the package when upon arrival to us. You will be informed by email as soon as we have received it.

Complaints and Manufacturer's Warranty
If you are returning goods because of a delivery error or damage to the goods, please consult the warranty section.